Client Loyalty: Do you deliver an exceptional customer experience (CX)?

12 February 2021

Susan Saltonstall Duncan

Susan Saltonstall Duncan, Client, Business and Practice Development Strategist, Consultant and Coach, provides excerpts and tips from the upcoming Special Report Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. In this blog, Susan examines how to provide an exceptional client experience.

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Outer Space Law in 2021 and beyond

08 January 2021

Nicholas Gould

Nicholas Gould, Partner at Fenwick Elliott LLP, updates us on recent outer space activities and what we can expect to see in 2021.

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Tagged in outer space law

Keeping focused on client care key to riding out pandemic disruption

10 November 2020

Will Taylor

Will Taylor, Client Development Manager at Wiersholm, explains how important it is to offer insights and opportunities and how to build 'personal' client interactions.

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How to write a partnership candidate paper with impact

16 October 2020

Antonin Besse

Antonin Besse explains what makes for a good personal partnership plan (PPP).

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New UK insolvency law will change the restructuring game for SMEs

02 July 2020

Alan Tilley

Alan Tilley, Chairman at Bryan Mansell & Tilley LLP discusses the new insolvency legislation that is currently making its way through parliament and the significant impact this will have on the restructuring of distressed SME businesses.

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Essential soft skills for lawyers – author Kim Tasso's research findings

22 June 2020

Kim Tasso

Kim Tasso, Founder and Principal Consultant at Red Star Kim Ltd, discusses her researched results into the importance of soft skills within law firms.

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Partners thinking of retiring - 10 tips to avoid the money pitfalls

15 May 2020

Paul Beber

Paul Beber, Managing Director of Cecil Associates lays out the top 10 accounting and money tips for individual partners considering retirement.

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Tagged in Partner retirement

How to reach out and support your clients

27 April 2020

Katie Cramond

Katie Cramond, Associate Director, Business Development discusses the importance of reaching out and supporting clients while the world battles this global pandemic.

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How to make working from home work for you.

03 April 2020

Phillipa Smith

We have partnered with our friends at Pinsent Masons to ask their top tips on working from home. In this blog post, Phillipa Smith, Head of Learning & Development, shares her insights on how to make working from home work for you. 

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Surviving the economic impact of Coronavirus

18 March 2020

Alan Tilley

Alan Tilley, Chairman at Bryan Mansell & Tilley LLP, explains in his latest blog post how forearmed is forewarned and makes for better decision making.

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