Client Loyalty: Do you deliver an exceptional customer experience (CX)?
12 February 2021
Susan Saltonstall Duncan
Keeping focused on client care key to riding out pandemic disruption
10 November 2020
Will Taylor, Client Development Manager at Wiersholm, explains how important it is to offer insights and opportunities and how to build 'personal' client interactions.
How to write a partnership candidate paper with impact
16 October 2020
Antonin Besse explains what makes for a good personal partnership plan (PPP).
How to reach out and support your clients
27 April 2020
Katie Cramond, Associate Director, Business Development discusses the importance of reaching out and supporting clients while the world battles this global pandemic.
Building trust through good leadership
18 April 2019
In our latest blog, Antonin Besse, author of the recent Special Report, The Lawyer as Leader, discusses how building trust through good leadership is important in law firms.
Developing a pro bono programme in a law firm
16 February 2018
In our latest blog, Peter King and Rob Powell discuss how to manage a pro bono programme within a modern commercial law firm.
The General Counsel as Chief Executive
02 June 2017
Bjarne P Tellmann
In our latest blog, Bjarne Philip Tellmann, General Counsel and Chief Legal Officer of Pearson plc and author of our new title, Building an Outstanding Legal Team, discusses how general counsel’s role is being transformed.
Can knowledge management play a vital role in the success of a law firm?
18 March 2017
In our latest blog, Jon Beaumont discusses whether access to knowledge has become easier or actually more difficult with the exponential increase in knowledge resources.
The Mindful Lawyer
13 December 2016
Linda S Spedding
In our latest blog, Dr Linda Spedding discusses the mindful lawyer and how to achieve balance in the life cycle of a lawyer’s career
The key ingredient for creating and sustaining law firm profitability
14 November 2016
Anthony J Rhem
In our latest blog, Dr Anthony J Rhem, PhD, contributor to the just published title on Knowledge Management in Law Firms, discusses ways of building strategic advantage for law firms and its clients.