Client Loyalty: Do you deliver an exceptional customer experience (CX)?

12 February 2021

Susan Saltonstall Duncan

Susan Saltonstall Duncan, Client, Business and Practice Development Strategist, Consultant and Coach, provides excerpts and tips from the upcoming Special Report Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms. In this blog, Susan examines how to provide an exceptional client experience.

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Keeping focused on client care key to riding out pandemic disruption

10 November 2020

Will Taylor

Will Taylor, Client Development Manager at Wiersholm, explains how important it is to offer insights and opportunities and how to build 'personal' client interactions.

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How to write a partnership candidate paper with impact

16 October 2020

Antonin Besse

Antonin Besse explains what makes for a good personal partnership plan (PPP).

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How to reach out and support your clients

27 April 2020

Katie Cramond

Katie Cramond, Associate Director, Business Development discusses the importance of reaching out and supporting clients while the world battles this global pandemic.

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Building trust through good leadership

18 April 2019

Antonin Besse

In our latest blog, Antonin Besse, author of the recent Special Report, The Lawyer as Leader, discusses how building trust through good leadership is important in law firms.

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Developing a pro bono programme in a law firm

16 February 2018

Peter King

Rob Powell

In our latest blog, Peter King and Rob Powell discuss how to manage a pro bono programme within a modern commercial law firm.

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The General Counsel as Chief Executive

02 June 2017

Bjarne P Tellmann

In our latest blog, Bjarne Philip Tellmann, General Counsel and Chief Legal Officer of Pearson plc and author of our new title, Building an Outstanding Legal Team, discusses how general counsel’s role is being transformed.

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Can knowledge management play a vital role in the success of a law firm?

18 March 2017

Jon Beaumont

In our latest blog, Jon Beaumont discusses whether access to knowledge has become easier or actually more difficult with the exponential increase in knowledge resources.

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The Mindful Lawyer

13 December 2016

Linda S Spedding

In our latest blog, Dr Linda Spedding discusses the mindful lawyer and how to achieve balance in the life cycle of a lawyer’s career

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The key ingredient for creating and sustaining law firm profitability

14 November 2016

Anthony J Rhem

In our latest blog, Dr Anthony J Rhem, PhD, contributor to the just published title on Knowledge Management in Law Firms, discusses ways of building strategic advantage for law firms and its clients.

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