Building Enduring Client Loyalty: A Guide for Lawyers and Their Firms


Author(s): Susan Saltonstall Duncan

This Special Report addresses the key components of building superior client relationships that result in greater loyalty and long-term success. Featuring case studies and insights from leading companies and business professionals responsible for law firm selection and oversight, it covers legal operations, innovation and client development, and includes a wealth of practical suggestions.

Publication date: Feb 2021
ISBN: 9781787424708
Length: 176 pages
Price: £75.00

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Building the Data-Driven Law Firm

Second Edition

Secure 25% pre-publication discount today. Enter 'DDL25' at the checkout

Author(s): David Curle, Shilpa Bhandarkar, Doug Donahue, Phil Burdon, David Fisher, Joanne Frears, Silvia Bauer, Yolanda Cartusciello, Jaap Bosman, Paul Brook, Tom Spence, Mori Kabiri

Consulting editor(s): Alex Davies

This second edition of Building the Data-Driven Law Firm looks at how the use of data has become inextricably linked with the practice of law; how it can be utilized to the good, and the safeguards that must be put in place to mitigate the bad; how Big Data will revolutionize the way lawyers work, and the cases they will work on; and how new uses for data (including blockchain and the Internet of Things) will influence the law firm of the future. Bringing the book bang up to date, new content features how we can keep data secure in the changing world of work, how data can be used for business development and client satisfaction, the implications of data bias and data theft, and whether the way we use data is even useful anymore.

Publication date: Oct 2022
ISBN: 9781787429222
Length: 120 pages
Price: £149.00

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Business Development for a New Legal Ecosystem


Author(s): Michelle Murray, Sally Dyson, Debbie Epstein Henry, Pam Loch, Nika Kabiri, Merry Neitlich, Yolanda Cartusciello, Natasha Innocenti, Ian White, Rachel Khiara, Wayne Hassay, Catherine Alman MacDonagh, Julie Savarino, Mary Juetten, Nat Slavin, David Freeman, Bob Robertson, Lucy Bassli, Keri Norris

This book is split into two parts - the first deals with the immediate effects of the COVID-19 pandemic in 2020 and the ways in which is immediately transformed - and is continuing to innovate - the delivery of legal services.

Publication date: Jul 2020
ISBN: 9781783583980
Length: 202 pages
Price: £235.00

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Business Development:

A Practical Handbook for Lawyers, Second Edition

Consulting editor(s): Stephen Revell, Freshfields Bruckhaus Deringer LLP, on behalf of the International Bar Association

In an increasingly competitive landscape and with challenges from disrupters, the Big 4 and technology, business development has a pivotal role in a law firms’ strategic success and their ability to stand out from the crowd. 

The second edition of Business Development: A Practical Handbook for Lawyers, edited by Stephen Revell from Freshfields, revisits the theory, tools and skills needed to implement effective business development in law firms today. Content covers the practical elements – such as what the perfect pitch looks like – as well as the strategic elements, including the variety of structures and approaches to business development at law firms of all sizes.

Publication date: Apr 2020
ISBN: 9781787423343
Length: 339 pages
Price: £140.00

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Innovations in Client Experience


Author(s): Ken Grady, Julian Summerhayes, Yolanda Cartusciello, Kim Carr, Nathaniel Slavin, Sally Dyson, Edwin Bodensiek, Ryan Burruss, Stephen Poor, Judith McKay, Helen Hamilton-Shaw

 In-depth advice on how the legal profession can up its game in client experience, offering innovative strategies and pragmatic advice to those law firms needing to improve their CX.

Publication date: Mar 2018
ISBN: 9781783583225
Length: 100 pages
Price: £199.00

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Pitching for Lawyers: Using Marketing Communications Techniques to Improve your Win Ratio


Author(s): Rebecca Harding

This unmissable report will give you a practical approach and a clear process to improve your pitching and responses to tenders. It covers areas such as common mistakes, in depth analysis of your audience, messaging and tone, persuading, what researching really means when pitching, visual differentiation, and cross border pitching. It also includes feedback and case studies from in house lawyers and partners, who have seen or made the worst of pitches, and the most outstanding. 

Publication date: Sep 2019
ISBN: 9781787422742
Length: 72 pages
Price: £75.00

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Rainmakers:

Born or Bred

Author(s): Patricia K. Gillette

Rainmakers: Born or Bred is about changing the business development conversation, about understanding what makes an engaging, successful rainmaker, and what is holding lawyers back from achieving their own true potential.

Publication date: Oct 2017
ISBN: 9781783583102
Length: 118 pages
Price: £75.00

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Social Media in Business Development and Relationship Management: A Guide for Lawyers


Author(s): Kim Tasso

This Special Report provides a practical introduction to social media for lawyers. By avoiding technical details and jargon, it offers a pragmatic guide on how all lawyers – irrespective of industry sector, firm size or client base – can successfully integrate social media into their marketing, business development and client relationship management programmes. 

 

Publication date: Oct 2018
ISBN: 9781787422360
Length: 120 pages
Price: £55.00

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Strategic Intelligence for Law Firms


Author(s): Zena Applebaum, John Alber, Peter Lane Secor, Jeffrey Asjes, Patrick Fuller, Mark Gediman, Annie Johnson, Mark Medice, Ed Walters, Jennifer Roberts

In today’s modern, techno-centric world with its endless supply of data, and the multitude of ways to collect and utilise it, intelligence has become the best tool for law firms when it comes to understanding client needs, offering quality value-oriented services, and garnering and retaining business. 

 

 

Publication date: Aug 2016
ISBN: 9781783582402
Length: 102 pages
Price: £149.00

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The Client Experience

How to Optimize Client Service and Deliver Value

Author(s): Sally Dyson, Will Taylor, Yolanda Cartusciello, Andrew Hedley, David H Freeman, Kim Carr, Douglas McPherson, James Matthews, Scott Rechtschaffen, Helen Hamilton-Shaw, Paul A Williams

Consulting editor(s): Alex Davies

The Client Experience: How to Optimize Client Service and Deliver Value looks at the client experience from end-to-end, from client listening programs to journey mapping, from customer audits to how legal tech can help improve the way a client interacts with a law firm throughout its relationship. A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.

Publication date: Nov 2021
ISBN: 9781787428133
Length: 118 pages
Price: £149.00

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The Silver Bullet

How RFPs Are Won

Author(s): Nancey L Watson

The solution for writing - and winning - Request for Proposals is finally here.

Publication date: Aug 2018
ISBN: 9781783583362
Length: 128 pages
Price: £167.00

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