Contents
Executive summary
About the author
Selected publications
An introduction to the future
Section 1: A legal innovation primer
Chapter 1: Why innovate?
Chapter 2: How the Information Revolution will destroy law’s economic model
Chapter 3: Service is the real revolution
Chapter 4: Client dissatisfaction is an engine of opportunity
Chapter 5: Blockchain technology and the corporate self-help revolution
Chapter 6: Entrepreneurial firms will turn ELM systems to competitive advantage
Chapter 7: What the competition looks like – ALSPs and other New Law entities
Chapter 8: Recognizing and overcoming internal barriers to innovation
Chapter 9: Structuring for innovation
Chapter 10: Where AI fits in a future-proofing strategy
Section 2: Six steps toward transforming legal service delivery
Chapter 11: Do client feedback like you mean it
Chapter 12: Bring Information Age business skills to your firm
Chapter 13: Become measurably better at business operations and client
Chapter 14: Start doing process management with your own documents
Chapter 15: Make legal project management a discipline rather than an accident
Chapter 16: Institutionalize service innovation in your practices
