Executive summary

About the author

Selected publications

An introduction to the future

Section 1: A legal innovation primer

Chapter 1: Why innovate?

Chapter 2: How the Information Revolution will destroy law’s economic model

Chapter 3: Service is the real revolution

Chapter 4: Client dissatisfaction is an engine of opportunity

Chapter 5: Blockchain technology and the corporate self-help revolution

Chapter 6: Entrepreneurial firms will turn ELM systems to competitive advantage

Chapter 7: What the competition looks like – ALSPs and other New Law entities

Chapter 8: Recognizing and overcoming internal barriers to innovation

Chapter 9: Structuring for innovation

Chapter 10: Where AI fits in a future-proofing strategy

Section 2: Six steps toward transforming legal service delivery

Chapter 11: Do client feedback like you mean it

Chapter 12: Bring Information Age business skills to your firm

Chapter 13: Become measurably better at business operations and client

Chapter 14: Start doing process management with your own documents

Chapter 15: Make legal project management a discipline rather than an accident

Chapter 16: Institutionalize service innovation in your practices