Chapter 1: The balanced scorecard – an overview of Kaplan and Norton’s system

Chapter 2: Applying the balanced scorecard in a law firm environment – opportunities and challenges

Chapter 3: Financial measures – applying the financial element

Chapter 4: Client relationship measures – applying the client satisfaction element

Chapter 5: Business process measures – applying the business process element

Chapter 6: Learning and growth measures – applying the people/capability dimension

Chapter 7: Implementing the balanced scorecard at the firm level – a ‘how to’ primer

Chapter 8: Implementing the balanced scorecard at the practice group level – a secondary ‘how to’ primer