Chapter 1: The PSL – past, present, and future
By Ailish Hogan & Lucinda Troostwky, PSL and KM recruitment specialists at Taylor Root
Chapter 2: What should knowledge lawyers know? Creating your own KL competency framework
By Hélène Russel, founder of TheKnowledgeBusiness
Chapter 3: Demonstrating the value of professional support
By Catherine Hart, partner and PSL at Digby Brown
Chapter 4: Optimising the use of client-facing knowledge products
By Katherine Lang, senior PSL at Taylor Wessing
Chapter 5: A value-add or a complex fad? The role of the PSL in document automation
By Clare Harman Clark, senior PSL at Taylor Wessing
Chapter 6: Evolution in the PSL role – a case study
By Charles Pigott, PSL at Mills & Reeve LLP
Chapter 7: Managing PSL workload
By Karen Battersby, director of knowledge and learning and development at Charles Russell Speechlys
Chapter 8: PSLs and paralegals
By Amanda Hamilton, chief executive of the National Association of Licenced Paralegals
Chapter 9: What tech is best?
By Lucy Hall, senior PSL at Eversheds Sutherland
Chapter 10: PSLs and business development
By Julia Bateman, PSL at Kingsley Napley
Chapter 11: PSLs in the United States
By Evan J Shenkman, director of KM counsel and research at Ogletree Deakins