In today’s modern, techno-centric world with its endless supply of data, and the multitude of ways to collect and utilise it, intelligence has become the best tool for law firms when it comes to understanding client needs, offering quality value-oriented services, and garnering and retaining business. 

A workable, real-world strategic planning process that can be used in any firm. 

A successful succession encompasses two core elements: transitioning firm management to a new generation, and transferring client relationships. This title provides guidance not only on how these two transitions can be achieved effectively, from the perspectives of both individual partners and the firm, but also on the plethora of issues involved in preparing for the departure of retiring partners and transitioning in new leadership, including compensation, the role of diversity and inclusion and financial considerations. It also considers situations where more specific and specialised plans may be required, such as managing the succession of a rainmaker or when a sole practitioner sells their practice.

In depth research, expert insight, and practical strategies for addressing the sensitive issue of partner underperformance in law firms.

A practical roadmap for how to integrate the developing disciplines of AI, BI, and CI and their potential synergies.

The Art of the Law Firm Merger gives you a clear understanding of the merger process from start to finish including how and when to recognise the indicators that the merger is not in the best interests of your firm. It provides templates and methodologies that ensure the success of your chosen merger and that your primary goals are achieved.
 

The Client Experience: How to Optimize Client Service and Deliver Value looks at the client experience from end-to-end, from client listening programs to journey mapping, from customer audits to how legal tech can help improve the way a client interacts with a law firm throughout its relationship. A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.

The Diversity Agenda offers effective solutions to those endeavoring to maximize their firm’s potential through the benefits diversification can bring. 

Often seen by firm management as unnecessary and outdated, legal libraries are facing a double-pronged challenge: it is now essential for librarians to demonstrate the continuing value of their profession whilst battling with shrinking budgets and the development of new, disruptive technologies that are transforming working practices and processes at a rapid rate.

A deep dive into the Evolving Role of the PSL: featuring contributions from current PSLs, it provides up-to-the-minute intelligence from an insider’s perspective on common issues and the solutions to tackle them. Advice from experts, ranging from knowledge management specialists to PSL recruiters, and compelling case studies that provide a crucial insight into real-world industry and career experience.