The Client Experience: How to Optimize Client Service and Deliver Value looks at the client experience from end-to-end, from client listening programs to journey mapping, from customer audits to how legal tech can help improve the way a client interacts with a law firm throughout its relationship. A client-centric business model is essential for future law firm success and the authors of this far-reaching title utilize their own experience and real-life case studies to drill down into the importance of maintaining the one thing no business can do without: its client.

The Diversity Agenda offers effective solutions to those endeavoring to maximize their firm’s potential through the benefits diversification can bring. 

This major work uniquely combines an encyclopaedia with commentary for the entire chain of petroleum activities. The second volume deals exclusively with midstream and downstream activities. The topics it covers include energy policies; the relevant players in the sector -  from governmental authorities to national oil companies; gas storage; the regulatory and contractual frameworks governing gas and sales agreements; liquefied natural gas; pipelines; distribution networks; refineries; trading and gas stations. 

This updated edition provides the unique combination of an encyclopaedia with commentary for the entire chain of petroleum activities.Fully updated, this new edition provides additional sections on (i) international laws and treaties with direct impact on the upstream sector, (2) anti-corruption laws and practices, (3) corporate and social responsibility, (4) oil and gas service contracts, (5) confidentiality agreement, among others.

The GDPR, one of the toughest privacy and security laws in the world, imposes obligations onto organisations everywhere that collect or target data relating to people in the EU. This commentary provides a detailed examination of the individual articles of the GDPR and is an essential resource aimed at helping legal practitioners prepare for compliance. The second edition includes guidelines on the interpretation of the GDPR published by the European Data Protection Board as well as new case law by the Court of Justice of the European Union.

2016 sees substantial changes to the European Union Trade Mark (EUTM) system, not least the change of name. This practical guide describes how the EUTM system works following those changes, including: what can be protected; how registrations are obtained and maintained; the many potential obstacles to registration and how to overcome them; and the rights given by a registration. In addition it explains the specific and peculiar features of the EUTM system, such as seniority and conversion, and covers the link between EUTMs and the Madrid Protocol.

Often seen by firm management as unnecessary and outdated, legal libraries are facing a double-pronged challenge: it is now essential for librarians to demonstrate the continuing value of their profession whilst battling with shrinking budgets and the development of new, disruptive technologies that are transforming working practices and processes at a rapid rate.

A deep dive into the Evolving Role of the PSL: featuring contributions from current PSLs, it provides up-to-the-minute intelligence from an insider’s perspective on common issues and the solutions to tackle them. Advice from experts, ranging from knowledge management specialists to PSL recruiters, and compelling case studies that provide a crucial insight into real-world industry and career experience.

The Future of Legal Innovation 

This book combines trendspotting, exploratory intelligence with case studies and real-world examples of best practice.