It is very difficult to know how to bring about performance change in a professional service firm when either the professionals often think they know best or they don't like change. This very useful guide demonstrates not only how to do it, but also how to persuade others it's a good idea. It is easy to read with useful appendices, which you can use to apply to your own situation. So, if you want to bring about performance change, you should definitely give it a go. 

Nick Page, Chairman, Bond Dickinson LLP, UK